Business Model
Responding to Stakeholders
Our business model is constantly developing through collaboration with customers and feedback from stakeholders. Our customer focused investment in digital technology is transforming the customer experience and advancing the business model.
Our capital
Human
The Group has an experienced workforce of approximately 3,112 employees with specialist skills and a high level of engagement
Financial
Strong balance sheet and a conservative capital structure. An efficient portfolio of bank facilities, with extended maturities, provides prudent headroom
Business
National coverage and sustainable operations across a national network of manufacturing sites.
Long-standing relationships with customers and suppliers and a diverse product range covering a number of end markets.
Intellectual
With over 130 years’ experience we have a reputation built on transparency and long‑standing core values. We focus on innovation and strong R&D and NPD
Natural Resources
Marshalls has extensive reserves of UK natural stone. Strong supply chain relationships ensure the ethical sourcing of natural stone from India, China and Vietnam
Technology
We are accelerating the development of our digital strategy to enhance service and the overall customer experience, and to improve operational efficiency and communication
Social & Relationships
Our resources
Strong leadership
Clear direction and focused resource allocation to deliver our strategic vision
Stakeholder relationships
We have strong stakeholder relationships through constructive dialoguewith local authorities, industry bodies and regulators. Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture
We have strong stakeholder relationships through constructive dialoguewith local authorities, industry bodies and regulators. Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture
Footprint
National coverage and sustainable operations across a national network of manufacturing sites
People
With over 130 years' experience, we have a reputation built on transparency and long standing core values
Relationships
Strong supply chain relationships support ethical sourcing
Our business
Customers
Our customers range from domestic homeowners to public bodies. Product and service innovation, combined with demand generation strategy for project specifications, drive customers to Marshalls and Marley solutions
Products
The Group has a wide product range across hard landscaping, roofing, water management and concrete bricks
Easy to work with
Improving the customer experience by simplification and reducing touchpoints
Safety and people
The Marshalls Way of doing the right things for the right reasons, in the right way underpins our model. We put people, communities, and the environment first
Agility
We take actions to reduce costs, improve agility and manage cash without compromising medium-term capacity
Innovation
We are committed to innovation and continous improvement to deliver innovative product solutions for our customers through continued investment in our facilities and product range
Outcomes
Shareholders
Cumulative dividends paid of £217 million in ten years between 2014 and 2023
Proposed full year dividend per share, 8.3p
Customers
We aim to provide an outstanding customer experience at every step of the journey
Shifitng transactions to EDI, ordering apps and dropship
Suppliers
Playing a leading role in upholding human rights at home and overseas in our supply chain
Awarded Innovation Award at the Unseen Business Awards 2023 for our long-term efforts identifying and addressing modern slavery in supply chains
Communities and environment
Collaborative approach to capturing carbon by using CarbonCure technology
Engagement with UN Global Compact UK working groups on modern savery, diversity and climate change
Employees
Operating in an environment where safety and people are a key priority
Progressed new digital compliance system and delivering our health and wellbeing strategy
Government and regulatory bodies
Responsible business commitments (e.g. Living Wage)
Ten years of being Fair Tax Mark certified
We have strong stakeholder relationships through constructive dialogue with local authorities, industry bodies and regulators
Our stakeholder relationships are underpinned by a focus on responsible business which is a key part of the Marshalls culture